Last month, four creative professionals (three of them Black) traveled into Rialto, California for an event that ended with seven police cars called on them by the neighbor of their Airbnb host. You ...

Airbnb's global expansion of its Urgent Support Line reflects its commitment to creating a safer community for all. The Safety Center provides quick access to tools users may need in an emergency.

The vacation rental company's Urgent Support Line was previously available only to people who listed English as their primary language. Andrew Blok covered home energy, with a focus on solar, and ...

Airbnb says its custom-built AI agent is now handling roughly a third of its customer support issues in North America, and it’s preparing to roll out the feature globally. If successful, the company ...

With visitors flocking to Los Angeles to attend the Super Bowl on Feb. 13, Airbnb announced Friday that it will implement a designated customer support team to assist Los Angeles hosts and guests. The ...

DEAR TRAVEL TROUBLESHOOTER: I was looking for a cabin in upstate New York for a weekend getaway recently when I discovered I had been locked out of my Airbnb account. I received a notification that my ...

Hundreds of Airbnb hosts have taken to online groups to complain that they have yet to receive any payments from a $250 million coronavirus relief fund announced by the company last month. Among the ...